Returns and Refund Policy
We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the contact form or calling toll-free 1-800-626-5572. Please have the order number ready when requesting a return. We respond to all online return requests within 1 business day. Our return policies are as follows:
- Defective or damaged merchandise may be returned for a full refund. This offer is good within 30 days of receipt. InstallationTools.com will pay the return freight if a shipping receipt is included with the product. An expedited return shipment will not qualify for a freight refund.
- If you are unsatisfied with a product, we offer a 30 day return policy. If the product remains in the original packaging and shows no sign of use, we will issue a refund for the purchase. InstallationTools.com is not responsible for the return freight.
- We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.
If you have any questions regarding our return policy, please feel free to fill out our contact form or call us toll-free at 800-626-5572.